What in the heck are they talking about?
Technicians in many fields seem to enjoy using terms we have never heard of to describe what ever it is that they are repairing. Does that doohickey with the non-pronounceable name actually exist? Do I actually need one? Are they just making this stuff up? Why don't they just speak English to me? What if anything should we do with this information?
Perhaps these are questions that only make me go "hmmmmmm" but let me offer my perspective on this. Techies get excited about that stuff and they want you to like the fact that they figured it out. Techies live, eat breathe and sleep this stuff. They live in their own little world that has its own terms and vernacular. Not unlike the Mother with very young children has a different vocabulary than the Woman who works in the insurance office. Similar to the different communication styles that a construction worker uses verses the lawyer. We want these technical wizards to know their stuff and would like to feel less intimidated by their knowledge that is over our heads. Some people want to understand all the details and some get tired head over it and just want their RCED (Ridiculously Complicated Electronic Device) to return to the service as soon as possible.
So in summary of this little rant; Tell your service provider up front what level of information you like(info overload, adequate to get the point or how much and hurry up), investigate your service provider up front to see if they are actually known experts in their field (certifications, memberships, training, references, ect.), if it is a common service (doctors, dentists, mechanics, ect.) go meet them before you need them and see how you feel about them (comfortable, peaceful, creeped out, sterile, run away now!, ect.) then roll with it and watch the little geeks fix you up and marvel at their crazy talking.
Thanks for letting me take the wheel for a moment....
Robert